Returns and Refunds
RETURNING FAULTY GOODS
We work hard to ensure that all our goods are delivered to you in perfect condition. In the event that your item has arrived damaged, please email email@example.com within 48 hours of receipt to report the damage. Returns must be made within 14 days of receipt and photographic evidence of the damage will be required. We will contact you to discuss a replacement or refund option. We cannot accept responsibility of damages after 48 hours. If any of the packaging is damaged the goods are to be refused by the customer and not to be signed for. Furniture Monkey will refund postage on faulty items.
RETURNING UNWANTED GOODS
If for any reason you wish to return an unwanted item, we ask that you contact us to confirm your intention and return the item within 14 days of receipt. The item must be returned in its original condition and packaging, or it will not be accepted under our returns policy. The goods will remain the buyers’ responsibility until returned. If the returned goods are damaged through transit, it is the senders’ responsibility to claim from the courier used. On receipt we will inspect the item and process refunds within 14 days. The customer is responsible for the postage on non-faulty or unwanted items. If returning an item that has been sent on free delivery terms, the normal costs of delivery will be deducted from the amount refunded.
In the case of a bespoke item order, you will not have the right to cancel once the order has been placed. If you do wish to cancel a full or partial bespoke order, at any time after the order has been placed, you will remain liable to pay for the goods in full.
- Email us your return information
Please email us at firstname.lastname@example.org within 14 days of receipt to state your intention to return. Please email us within 48 hours to report any damages. Please include your name, address, item purchased, date purchased and reason for returning.
- Choose your returns method
All returns must be sent to us at Furniture Monkey Ltd, Old Trinity School, 6 Hawkins Lane, Burton on Trent, Staffs, DE14 1PT within 14 days of receipt.
RETURN BY POST
Remember to use a recorded postal service; we also suggest using a track-able and insured postal service, to protect yourself in the event of loss or damage.
RETURN TO THE STORE
You may return your item to our store, along with a completed returns form. You will be refunded online, in the same method you paid.